Frequently Asked Questions

What’s the turnaround time for mods and/or new pedals?

The typical wait for new builds and modifications 3-4 weeks, sometimes more, often less. Custom built pedals including the Ghost Drive LE often take 2 months or more to complete. 

What do I need to do next to get my pedal modified/built?

If/when you’re ready to start send a new email via the contact page with the following details:

• The mailing address where you’d like us to ship or return your pedals. (no P.O. boxes please.)
• List the mods/pedals you’d like completed.
• Inlcude your color preference when ording a new pedal with custom color options. (See available color list below)
• If ordering a Master Tap Pro with multiple outputs please list the pedals you’re planning to use with it. 

Within about two days thereafter we’ll pass along an invoice via Paypal for your total including return shipping as well as the shipping information to get your pedal to us. Feel free to ship at anytime in the process. Let us know when it’s on the way and we’ll make sure someone’s here to receive it.

Do you offer discounts when combining orders or modifications?

When special disounts are available they’ll be listed on the pages for each pedal or modification. 

Do I have to pre-pay for my mods or standard pedals?

Early payment for your order is welcome, however, you are not required to fulfill the invoice for your non-custom build/mods until your pedal(s) are ready to ship.

Do I have to pre-pay for my custom pedals and modifications?

Pre-payment of 50% is required for all custom pedals and one-off modifications. If you choose to cancel your order half of the pre-payment is non-refundable.

Can you fix my pedal?

Yes, we can repair your pedal. Typical repairs range from $40-$75 plus the cost of return shipping. If we determine your pedal is un-recoverable, we only ask that you cover the cost of return shipping.

 Do you offer artist discounts/endorsement deals/donations/etc.?

 We very rarely provide pedals or work in exchange for “spreading the word” (especially when prompted via email). However, over the coarse of an agreeable relationship with artists and professional musicians we sometimes choose to invite JHV3 users into a more formal relationship that includes discounts for promotion.

 Do you ship internationally?

 Yes, I will be glad to ship internationally if you can provide the following:

• Identify your mailing city, providence/state and country within your first communication.
• Make payment through Paypal only
• Be willing to take responsibility for all duty and fees to your country related to receiving either new product or your modified equipment. I will not list the contents of international packages as a “gift” under any circumstance; please don’t ask.